Privacy Policy for HealthX

Effective Date: September 06, 2025

Last Updated: September 06, 2025

This Privacy Policy applies to the HealthX mobile applications (Android and iOS) and website (https://healthxuae.com/), collectively referred to as "our Services."

Information We Collect

Camera Permission

Our mobile applications may request camera permission for the following purposes:

• Taking photos of prescriptions for prescription uploads
• Scanning QR codes for product identification
• Capturing images for profile setup or verification purposes

Important: Photos taken through the app are processed locally on your device or securely transmitted for the specific purpose you initiated. We do not store, analyze, or share these images for any other purposes without your explicit consent.

Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, email address, and contact information
• Prescription and medical information
• Payment information (processed securely through third-party payment processors)
• Device information and usage analytics

Data Security and Payment Information

Credit/Debit Card Security

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties
• https://healthxuae.com/ and our mobile applications will not pass any debit/credit card details to third parties
• Payment processing is handled by secure, certified third-party payment processors

Data Protection Measures

• https://healthxuae.com/ and our mobile applications take appropriate steps to ensure data privacy and security through various hardware and software methodologies
• However, we cannot guarantee the security of any information that is disclosed online or transmitted through mobile networks
• We implement industry-standard encryption and security protocols

Third-Party Services and Links

External Links and Services

• We are not responsible for the privacy policies of websites or services to which we link
• If you provide information to such third parties, different rules may apply regarding your personal information
• You should contact these entities directly for questions about their policies

Mobile App Stores

Our mobile applications are distributed through:

• Google Play Store (Android)
• Apple App Store (iOS)

These platforms may collect additional information as per their respective privacy policies.

Cookie Policy

Website Cookies

Like many websites, https://healthxuae.com/ uses 'cookie' technology (small computer files placed on your computer's hard drive). Cookies identify your browser with a unique, random number when visiting particular pages.

Mobile App Data Storage

Our mobile applications may store data locally on your device for:

• App functionality and user preferences
• Offline access to certain features
• Performance optimization

Your Cookie Choices

• The cookies and local storage we use do not reveal any personal information about you
• Cookies and local data help us improve your experience and understand which features are most popular
• You can decline cookies if your browser permits, or clear app data through your device settings
• Disabling cookies or clearing app data may interfere with your use of our Services

Mobile App Specific Information

Platform Permissions

• Camera: For prescription scanning and QR code reading
• Storage: For saving prescription images and app data
• Internet: For accessing our services and processing orders
• Location (if applicable): For delivery address and nearby pharmacy locations

Device Information

• Device type, operating system, and version
• App version and usage statistics
• Crash reports and performance data (anonymized)

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Updates to Privacy Policy

Policy Changes

• Website Policies and Terms & Conditions may be updated occasionally to meet requirements and standards
• Customers are encouraged to frequently visit these sections
• For mobile app users, significant changes will be communicated through app updates or notifications
• Modifications are effective on the day they are posted

Notification of Changes

• Website users: Changes will be posted on https://healthxuae.com/
• Mobile app users: Updates communicated through app store updates and in-app notifications

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

Contact Information

Platform Availability

• Website: https://healthxuae.com/
• Android App: Available on Google Play Store
• iOS App: Available on Apple App Store

Licensed Pharmacy Information

• UAE Ministry of Health License: PF5122
• Dubai Health Authority Registration: PF5122
• Pharmacist License: GP15875

This privacy policy applies to all platforms and services provided by HealthX and complies with UAE healthcare regulations and international privacy standards.